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Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Credit Card / Bank Transfer Payment

Cash / Cheque Payment (Calculated at Retail Prices)
(Same as our Retail Outlet's Selling Price)

 Order Received     -  Order not yet processed
 Order Processing  -  Order processed and sent for packing
 Order Shipped      -  Order shipped out from warehouse, delivery likely within the same day

Lead Time: Delivered within 5 Working Days (excluding Sat, Sun & Public Holidays)

Delivery Hours: Monday to Friday, During Office Hours (10.00am – 6.00pm)

 Up to $100        -   $10.90
 $100 to $200     -   $5.45
 $200 & Above   -   FREE

Kindly note, free delivery only applies to lift access floor level.

If stair climbing is required, additional charges will apply.

See Return & Refund Policy or Click Here

  1. PayNow
  2. Credit Card (Visa, Master, Amex, Discover)
  3. Bank Transfer (DBS, OCBC, UOB)
  4. PayPal
  5. Cash on Delivery (Retail Price)
  6. Cheque on Delivery (Retail Price)

Click ‘forgot password?’ at the Login Page or click here

Click ‘My Account’ after Login or click here

To view your past order history for orders submitted before 23 Apr 2021, you can visit HERE.

Log in with your ID and password to access your past order history.